Recently, Liston (on our support team) shared a great result with us. Mark Francis, from Francis Bookkeeping Solutions Ltd, had casually mentioned that he’d doubled his client base by using AccountancyManager. Hold the phone. We said: We feel a case study coming on.
AM’s CEO James Byrne caught up with Mark and discussed, among other things, opinionated mothers, IRIS OpenSpace and what Mark’s problem is with farmers…
From a newspaper ad to striking out on his own
Travel back with us to Barnard Castle, circa 2003. A picturesque market town, 30 minutes from Durham – now with an infamous Specsavers (circa 2020). There, 18-year-old Mark Francis is in disagreement with his mum. He fancies a year out, then a degree in Print Journalism. She would rather he get a job, sharpish.
The first job Mark finds is for a local accountancy firm and just like that, he finds his calling. He completes his AAT and stays at the firm for the next 15 years.
A creative mind – blessing or curse?
Speed forward to 2018 and Mark’s creative side has crept out. He’s the firm’s expert on software and responsible for all marketing – on top of his accountancy duties. But while the world had raced to adopt new technology, Mark faced reticence at his firm.
“Everywhere I turned, I was facing opposition. ‘Why are you trying to change things?’ No one likes change.”